This section of our website includes online documents, reference materials and links – relating to our work on complaints about mis-sold payment protection insurance (PPI). This section may be of particular interest to businesses and consumer advisers.
designed to ensure the consistent handling of PPI complaints across financial services and by claims-management companies
following the ombudsman's formal referral to the Financial Services Authority (FSA) – in July 2008 – of our concerns about the way PPI complaints were being handled by financial businesses, the FSA:
enforcement action taken by the regulator against firms in relation to PPI includes:
frequently-asked questions (FAQs) on a range of topics – from the role of third party complaint-handlers to whether complaints should be treated as legal pleadings
This is part of our online technical resource which sets out our general approach to complaints about a wide range of financial products and issues. We would like your feedback on how helpful you found it. Please also use the feedback form below to tell us about anything you think we could clarify or explain better.