online PPI resource
In this section of our website you'll find a collection of online documents, reference materials and links – giving more background to our work on complaints involving payment protection insurance (PPI).
This section may be of particular interest to business and consumer advisers.
our consumer factsheet on ...
payment protection insurance [PDF version opens in new window]
our factsheet for consumers, looking at the issues that most frequently crop up in disputes about payment protection insurance (PPI)
complaints about payment protection insurance
in issue 71 of ombudsman news (August 2008) we included a selection of recent case studies – indicating the approach we are likely to take, when considering complaints about sale of payment protection insurance (PPI)
FSA update on its review of the sale of PPI
latest update (September 2008) from the Financial Services Authority (FSA) on its review of the sale of payment protection insurance (PPI) – setting out its plans to escalate its regulatory intervention due to the poor findings from its recent work
the "wider implications" referral
formal referral (in July 2008) to the Financial Services Authority (FSA) – under the official "wider implications" procedure – of the ombudsman's concerns about the handling of consumer complaints about payment protection insurance (PPI)
annual update on complaints about PPI
including statistics – from our 2007/08 annual review – showing the number of complaints we have received year on year, and an overview of the kinds of issues involved