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consultation paper - June 2006 rules for the new consumer credit jurisdiction - chapter 7 questions for consultation

Q1 Do you agree that the ombudsman service’s compulsory jurisdiction (over FSA-regulated businesses) should be extended to include those consumer credit activities that are currently excluded - so that all complaints against FSA-regulated businesses can be handled under the compulsory jurisdiction, rather than being split between the compulsory jurisdiction and the consumer credit jurisdiction?

Q2 Do you agree that it will be simpler for both businesses and consumers if the rules for the new consumer credit jurisdiction (eg on time limits and procedure) mirror, so far as possible, the current rules for the existing compulsory jurisdiction and voluntary jurisdiction?

Q3 Do you agree that the limitations on eligible complainants in the Consumer Credit Act should apply only to complaints against businesses covered by the CCJ?

Q4 Do you agree that the rules on recording and reporting of complaints should not be applied to businesses covered by the CCJ?

Q5 Do you agree that the Financial Ombudsman Service should have the power to dispense with or modify the application of the complaint handling rules where this would be unduly burdensome or would not achieve the purpose for which they were made?

Q6 Do you agree that the most appropriate funding arrangement would be a combination of a flat-rate five-yearly levy of around £150 per firm and a case fee of around £405 to £480, depending on the number of “free” cases offered?

Q7 Would you in theory favour two ‘free’ cases per business per year and a case fee of around £405 for any additional cases, or five ‘free’ cases per business per year and a case fee of around £480 for any additional cases?

Q8 Do you have any information on likely numbers of complaints under the CCJ and how they will be distributed amongst businesses of different types and sizes?