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ombudsman news

index of previous issues

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

ombudsman news issue 90

issue 90
November/December 2010

'We explained to Mr Y that the evidence he had produced did not constitute proof of his car's value - and reflected asking prices rather than actual selling prices.'

 

ombudsman news issue 89

issue 89
October/November 2010

'The insurer turned down Mr B's legal expenses claim on the grounds that the proposed action - against his wife's solicitor for professional negligence during their divorce settlement - had little prospect of success.'

 

ombudsman news issue 88

issue 88
August/September 2010

Confirming the ombudsman's longstanding approach to complaints about mortgage underfunding - involving shortfalls after a mortgage lender has told a consumer to make monthly payments that are too low.

 

ombudsman news issue 87

issue 87
July/August 2010

The head of a financial business describes ombudsman news case studies as "a window on the real world", helping him "better understand the customer's viewpoint."

 

ombudsman news issue 86

issue 86
June/July 2010

Looking at a selection of recession-related insurance complaints.

 

ombudsman news issue 85

issue 85
April/May 2010

A special focus on the ombudsman service's consumer-outreach work - and on complaints from consumers living in remote rural communities.

 

ombudsman news issue 84

issue 84
March/April 2010

'Given that Mr A had not been properly informed about market value reductions - and their potential effect on his investment - we did not accept the point made by the business that he had "brought on the problem himself" by withdrawing his investment at that particular time.'

 

ombudsman news issue 83

issue 83
February/March 2010

'Waste water had leaked through the bathroom floor to the sitting room below - and the smell was so unpleasant that Mrs D had been unable to stay in the house. On her neighbour's advice, she rang the insurer again to explain what had happened.'

 

ombudsman news issue 82

issue 82
December 2009/January 2010

Lead ombudsman for banking, credit and mortgages, Jane Hingston, talks about her work on complaints involving consumer-credit businesses.

 

ombudsman news issue 81

issue 81
November/December 2009

Focusing on complaints involving:

  • debt-collecting businesses
  • money-transfer operators
  • mortgages and property valuations.

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

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ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.