skip tocontent

ombudsman news

issue 45

April 2005

ombudsman facts
the board of the Financial Ombudsman Service

  • the Financial Ombudsman Service reports to a board of non-executive directors, chaired by Sir Christopher Kelly KCB.
  • the board members have no involvement in individual complaints. Their job as public interest directors is to take a strategic overview of the service.
  • they ensure we are properly resourced and able to carry out our work effectively and independently – free from any control or influence by those whose disputes we resolve.
  • the directors are appointed by the Financial Services Authority (FSA) under the Financial Services and Markets Act 2000. The chairman of the board is appointed by the FSA with the approval of HM Treasury.
  • for more information, including details of the individual board members, look under "research information" in the section headed "frequently-asked-questions".
Walter Merricks, chief ombudsman

ombudsman news issue 45 [PDF format]

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.