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ordering supplies of our consumer leaflet

Our leaflet, your complaint and the ombudsman – as required under the ombudsman rules – is available in packs of 25 at £5 per pack (including postage and packaging).

You can now order a supply of leaflets online

Paying by card is the fastest way to get your order of leaflets delivered. You can also pay by BACS and cheque – you will need to download and complete our order form and send it to us with your payment:

Supplies are free to public libraries and consumer advice agencies such as citizens advice and trading standards departments.

For help ordering email publications or phone 020 7964 0092.

Our technical note, telling consumers about the Financial Ombudsman Service, gives details about the requirement to send consumers our consumer leaflet. It also includes information about:

  • the option for businesses of printing the leaflet themselves;
  • arrangements for businesses who deal with consumers (and their complaints) over the internet;
  • the use of our logo by businesses – to help promote consumer awareness of the ombudsman.

image: leaflet

meeting your needs and speaking your language

We can produce our publications in Braille, large print or on audiotape.

Information is also available in a range of other languages.