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guides for businesses

We offer several guides to help businesses that provide financial services find out more about the ombudsman service and the way we work:

quick guides for businesses

our series of guides giving a quick and informal overview of a range of technical issues – from case fees to calculating redress

the ombudsman and smaller businesses

this brief guide is aimed at those businesses we cover that don't generally have much contact with us, because they only receive complaints rarely

... or watch our video-guide for smaller businesses

the ombudsman and larger businesses

this guide is aimed at people working in areas such as compliance units and customer service departments of larger financial services groups, who deal regularly with complaints and the ombudsman service