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highlands and islands tour

The ombudsman service is delighted to be working with a wide-range of front-line consumer-advice agencies on its tour of the Highlands and Islands. The aim of the tour is to raise consumer awareness of the ombudsman's role in resolving financial disputes.

Taking part in a range of events – including drop-in complaint-clinics – the ombudsman will be on hand to meet people who need help sorting out problems with their bank, insurance company or finance firm.

May 2009

Inverness Service Point – 18 May

  • in partnership with The Highland Council and Inverness Citizens Advice Bureau
  • format: morning – advice-worker training; afternoon – public drop-in advice-clinic
  • to book your free 15-minute appointment, phone 0845 600 4222 (and press 2)

Kirkwall Town Hall – 19 May

  • in partnership with Orkney Trading Standards and Kirkwall Citizens Advice Bureau
  • format: all-day public drop-in
  • to book your free 15-minute appointment, phone 01856 873 535 (ext 2821)

Oban Council Chambers – 20 May

  • in partnership with Oban Trading Standards and Oban Citizens Advice Bureau
  • format: morning – advice-worker training; afternoon – public drop-in advice-clinic
  • to book your free 15-minute appointment, phone 01546 604 326

Stornoway Town Hall – 21 May

  • in partnership with Consumer Direct Scotland and Western Isles Citizens Advice Bureau
  • format: all-day public drop-in
  • to book your free 15-minute appointment, phone 01851 700 088

Last year over 10,000 consumers from across Scotland asked the ombudsman for help in settling a financial dispute – and in the majority of cases consumers got compensation as a result of the ombudsman's intervention. But proportionately fewer of these cases involved complaints from consumers in the Highlands and Islands.