The power to settle financial complaints.
The power to settle financial complaints.
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Listed below are our news updates – including details of events we take part in and details of new information on this website.
For media enquiries, phone Emma Parker (020 7964 0966) or Martyn James (020 7093 5598) in our communications team (out-of-hours media enquiries on 07718 658 306).
1 September 2010
the ombudsman takes part in Citizens Advice Scotland's annual conference - as part of its work with front-line community and advice workers
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
31 August 2010
[issue 88 - PDF version opens in new window]
26 August 2010
the ombudsman service's Emma Parker is interviewed on the drivetime show on Bradford Community Broadcasting Radio providing information on the role of the ombudsman to listeners in Yorkshire and the Humber
25 August 2010
as part of the section of our website on "freedom of information and data protection", we explain how people can access personal information about them that we process as part of our work – by making a "subject access request" under the Data Protection Act
24 August 2010
the ombudsman service runs the latest in its series of events for community advisers – with a training day for front-line community workers in Bradford
19 August 2010
the ombudsman features in the latest issue of Retirement Today [pdf format] – the lifestyle magazine for people approaching or enjoying retirement – focusing on cashpoint complaints, including top tips on how to avoid getting caught out when you take cash out
13 August 2010
the ombudsman is taking part in this year's National Complaints Day, giving help and tips on how to nip a financial problem in the bud and get your complaint taken seriously
11 August 2010
11 August 2010
our latest regional-training day for front-line advice and community workers takes place today at Hampden Park, Scotland's national stadium
10 August 2010
the Financial Services Authority (FSA) confirms package of measures on PPI – including guidance to ensure complaints are handled properly in line with the ombudsman's approach
6 August 2010
the ombudsman features in the first issue of In the Money in County Durham – the money advice guide for consumers living in the North-East – as part of our ongoing work to raise awareness of the ombudsman service
2 August 2010
am y tro cyntaf, bydd gwasanaeth yr ombwdsmon yn cymryd rhan yn Eisteddfod Genedlaethol Cymru ym Mlaenau Gwent (31 Gorffennaf – 7 Awst 2010)
for the first time, the Financial Ombudsman Service is taking part in the National Eisteddfod of Wales Festival in Blaenau Gwent (31 July – 7 August 2010)
2 August 2010
our online technical resource is further expanded with information about the ombudsman's approach to calculating compensation for being "deprived" of money
29 July 2010
[issue 87 - PDF version opens in new window]
29 July 2010
David Cresswell from the ombudsman service is interviewed by BBC Radio 2's drivetime programme about cases the ombudsman recently dealt with involving money mistakenly credited to bank accounts
29 July 2010
the ombudsman service runs the latest in its series of training-days for community and advice workers in Swansea
28 July 2010
Emma Parker from the ombudsman service is interviewed by radio stations Swansea Sound and The Wave – and talks about the ombudsman's face-to-face drop-in complaint-clinic for consumers in Swansea
27 July 2010
as part of the BBC's focus on travel this week, the ombudsman service's Emma Parker is interviewed by Radio 1 news beat and BBC Working Lunch – providing information on the role of the ombudsman and how to get a travel-related problem sorted
23 July 2010
the ombudsman service runs the latest in its series of training-days for community and advice workers around the UK – with an event for consumer and voluntary groups in the Manchester area
21 July 2010
20 July 2010
we update our online PPI resource with further case studies – showing our approach to complaints about the sale of regular-premium credit card PPI
19 July 2010
the ombudsman service is interviewed by BBC's The One Show about holidays taken out on credit cards – and what to do if something goes wrong
19 July 2010
the ombudsman service's Emma Parker is interviewed as part of BBC Radio Wales' focus on banks and customer service – with information on the role of the ombudsman and how consumers can get problems sorted
16 July 2010
meet the ombudsman at the Retirement Show at London Olympia today and Saturday – with Peter Cook from the ombudsman service on the Your Money Matters panel chaired by Sarah Pennells of SavvyWoman
10 July 2010
the ombudsman service's David Cresswell is interviewed on BBC Radio 4's Money Box about problems consumers bring to the ombudsman involving automatic payments made by "continuous-payment authorities"
8 July 2010
lead ombudsman, Caroline Mitchell, speaks to over 100 representatives from across the insurance industry at the Association of British Insurers' complaint management seminar
7 July 2010
technical note updated with new assumptions (as from 1 July 2010) – for calculating redress for mis-sold pensions
5 July 2010
lead ombudsman, Caroline Mitchell, speaks at the Complaints in Financial Services event about handling complaints and the information available to businesses about the ombudsman's approach
4 July 2010
applications are invited [job ad in PDF format] from appropriately qualified and experienced experts to join the statutory ombudsman panel – helping to provide additional flexibility and resource in dealing with the rising demand for ombudsman decisions
1 July 2010
the ombudsman launches its new series of events for businesses:
28 June 2010
the ombudsman takes part in the national conference of the Association of Student Money Advisers in Brighton – as part of work to help make the ombudsman more relevant to younger consumers who complain less and have least knowledge of their consumer rights
23 June 2010
[issue 86 - PDF version opens in new window]
23 June 2010
in partnership with Ashford Borough Council, our latest regional training-day for front line community and advice workers takes place today
22 June 2010
Natalie Ceeney, chief executive and chief ombudsman, gives a keynote speech to front-line money advisers at Money Advice Scotland's annual conference in Crieff
18 June 2010
following on from national family week earlier this month, the ombudsman features in the latest issue of Family Life [PDF format] – the lifestyle magazine providing tips and information for parents in Scotland
17 June 2010
lead ombudsman, Jane Hingston, hosts a seminar for businesses – to discuss complaints involving goods and services paid with credit and consumers who are in financial difficulties
15 June 2010
the ombudsman joins over 100 exhibitors in Edinburgh at the Trading Standards Institute's annual conference – to talk about the problems consumers in financial difficulties face
11 June 2010
the ombudsman service features in the summer issue of Zee magazine [pdf format] as part of its continued awareness-raising work with Asian consumers
10 June 2010
we update our online PPI resource with a range of recent case studies – showing our approach to complaints about the sale of payment protection insurance (PPI)
10 June 2010
our latest regional-training day for front-line advice and community workers takes place in Wolverhampton today
8 June 2010
lead ombudsman, Caroline Mitchell, talks to smaller financial businesses about handling complaints and how the ombudsman works – at our introducing the ombudsman seminar in Edinburgh
4 June 2010
the ombudsman adds new dates to its series of regional events, aimed at giving advice workers the opportunity to learn more about the ombudsman service and how we work
3 June 2010
the ombudsman service is proud to support its staff who volunteer for a wide-range of charities and community groups – at both a national and local level – as part of volunteer week
28 May 2010
the ombudsman's outreach team takes part in a regional training-day run by Consumer Direct for community and advice workers in the Barrow in Furness area
28 May 2010
24 May 2010
21 May 2010
the ombudsman service – ten years old this month – is recruiting for three top-level jobs – as part of the strategy to deliver an effective, customer-focused service over the next ten years
19 May 2010
15 May 2010
David Cresswell from the ombudsman service joins Linda McAuley of BBC Northern Ireland's On Your Behalf – and consumers visiting the ombudsman's stand at Belfast's Balmoral agricultural show – to talk about PINs and plastic money13 May 2010
the ombudsman takes part in Northern Ireland's largest annual three-day agricultural show in Belfast – as part of our ongoing work to raise consumer awareness of the ombudsman service12 May 2010
Emma Parker from the ombudsman service is interviewed on BBC Radio Foyle and Radio West Q101.2FM, to help raise awareness of the service and its work in Northern Ireland11 May 2010
our latest regional training-day for front-line advice workers takes place in Belfast today – as part of our Northern Ireland focus10 May 2010
the ombudsman joins delegates in Harrogate for the annual conference of the Institute of Money Advisers – the professional body for advisers working across the free money-advice sector in England, Wales and Northern Ireland5 May 2010
working alongside front-line consumer advice agencies, the ombudsman service will be in Belfast and Omagh next week – providing face-to-face drop-in clinics for consumers who have a problem that they can't sort out with a bank, insurance company or other finance firm4 May 2010
our online technical resource is further expanded – with information on our approach to "with-profits" bonds and assessing the suitability of investments
29 April 2010
[issue 85 - PDF version opens in new window]
28 April 2010
28 April 2010
David Cresswell from the ombudsman service takes part in a Money Box Live discussion on how to complain
27 April 2010
our latest regional training-day for front-line advice workers takes place in York today – as part of our outreach work with trusted advisers in the community
26 April 2010
David Cresswell from the ombudsman service talks on Radio 4 You and Yours about what consumers should do if they think they've been mis-sold a mortgage
21 April 2010
Tony Boorman, principal ombudsman, speaks at the Association of Travel Insurance Intermediaries’ annual conference
20 April 2010
the ombudsman takes part in Naidex at Birmingham NEC – as part of our ongoing work to raise awareness of our service with disabled consumers
19 April 2010
Tony Boorman, principal ombudsman, speaks at the British Bankers Association's complaints seminar
15 April 2010
new chief executive of the ombudsman service, Natalie Ceeney, explains to BBC online what consumers can do if things go wrong and they want to complain about financial services
9 April 2010
the ombudsman features in the latest edition of Forward [PDF Format] – the Spinal Injury Association's magazine providing advice to people with spinal cord injuries – as part of the ombudsman's ongoing work to raise awareness of the service with disabled consumers
7 April 2010
meet the ombudsman at the Gadget Show Live at Birmingham NEC – part of the ombudsman's outreach-work with younger people who spend a lot (and borrow more on credit)
1 April 2010
two years after Lord Hunt completed his review into the accessibility and transparency of the ombudsman service, the ombudsman publishes its latest quarterly update [opens in PDF format] on progress made on opening up and reaching out to customers
31 March 2010
ombudsman staff talk about their work – and explain the complaints-handling process – in a video made specially for smaller businesses that rarely get customer complaints and have little direct contact with the ombudsman service
30 March 2010
Justice Minister announces extension of the Freedom of Information Act to cover the ombudsman service
30 March 2010
government consults on bringing credit unions in Northern Ireland under FSA regulation – and so under the ombudsman's remit
29 March 2010
as part of hospital radio broadcasting week (27 March – 5 April 2010) hospital radio stations across the UK are broadcasting information [audio format] about the ombudsman service – to help raise consumer awareness of the ombudsman and its independent role in sorting out financial complaints
26 March 2010
budget agreed for the ombudsman service's financial year starting 1 April 2010 – with feedback from the recent public consultation on the budget and corporate plan
26 March 2010
following consultation with consumer and financial-services stakeholders, the ombudsman launches the payment protection insurance consumer questionnaire and business response form – to help make the process for handling PPI complaints across the financial-services sector more efficient, co-ordinated and consistent
25 March 2010
to help make the service more accessible, the ombudsman launches a new easily-memorable number for its consumer helpline – 08000 234 567 (free for people phoning from a landline) – to run alongside the existing number (0300 123 9 123 – free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02)
23 March 2010
David Thomas, principal ombudsman, gives the keynote address at the Council of Mortgage Lenders' seminar on mortgage complaints
19 March 2010
the ombudsman takes part in panel discussions at the two-day Retirement Show in Manchester
18 March 2010
[issue 84 - PDF version opens in new window]
18 March 2010
lead ombudsman, Caroline Mitchell, joins a panel of speakers at Age Concern's Agenda for later life 2010 event – to discuss the importance of correct money guidance in retirement
17 March 2010
lead ombudsman, Caroline Mitchell, talks about the ombudsman's experience of complaints involving loans – at the CML's conference on responsible lending
16 March 2010
chief ombudsman (interim), David Thomas, gives the ombudsman's perspective on "mass claims" – at the BBA's seminar on consumer collective redress
12 March 2010
the ombudsman features in the latest edition of Able - the disability lifestyle-magazine – as part of the ombudsman's ongoing work to raise awareness of the service with disabled people
11 March 2010
10 March 2010
the ombudsman features in the latest issue of Retirement Today [PDF format] – the lifestyle magazine for people approaching or enjoying retirement – focusing on cold-weather related motor-insurance claims
9 March 2010
9 March 2010
Emma Parker is interviewed by Greek Radio's Maria Spyrou – to help raise awareness of the ombudsman and highlight the service's commitment to communicating with consumers in their preferred language
8 March 2010
to mark international women's day, ombuds"women" feature in Women magazine [opens as pdf] – the lifestyle and wellbeing publication focusing on women's achievements – as part of the ombudsman's ongoing work to raise awareness of the service with younger women
3 March 2010
David Cresswell from the ombudsman service talks on Radio 4 You and Yours about the role of the ombudsman in resolving complaints involving money-transfer businesses
1 March 2010
26 February 2010
with Michael Barnes CBE due to retire as the ombudsman service's independent assessor in May 2010, the board of the Financial Ombudsman Service invites suitably qualified applicants [advert and job spec in PDF format] to apply for the job – which involves the consideration of complaints about the level of service in individual cases
25 February 2010
24 February 2010
David Cresswell from the ombudsman service takes part in BBC Radio Newcastle's focus on disputes involving cash machine transactions
24 February 2010
our latest regional training-day for front-line advice workers takes place in Hartlepool today – as part of our outreach work with trusted advisers in the community
20 February 2010
as the latest cold snap hits Northern Ireland, David Cresswell from the ombudsman service talks to BBC Belfast's On Your Behalf about boiler insurance complaints
19 February 2010
17 February 2010
[issue 83 - PDF version opens in new window]
12 February 2010
coverage of the ombudsman service in Yr Angor [PDF format], the Welsh language newspaper, as part of the ombudsman's on-going campaign to raise awareness of the service with consumers in Wales
11 February 2010
BBC's The One Show talks to Emma Parker from the ombudsman service about the complaints involving continuous payment authorities
10 February 2010
the ombudsman runs a training day for front-line advice workers in Lincoln – to hear first-hand about the financial problems experienced by people living locally
9 February 2010
the ombudsman features in the Royal Association of Disability And Rehabilitation (RADAR)'s New Bulletin [PDF Format] – distributed to a wide network of charities and front-line organisations providing support and advice to disabled people
8 February 2010
the ombudsman takes part in a discussion on BBC Radio Shropshire about banking problems and older people
5 February 2010
the ombudsman hosts a forum for banks to:
3 February 2010
our latest regional training-day for front-line advice workers takes place in Llandudno today – as part of our outreach work with trusted advisers in the community
1 February 2010
David Cresswell from the ombudsman service talks on Radio 4 You and Yours about disputes involving boiler insurance
24 January 2010
as the ombudsman service gears up for an increased caseload, suitably qualified applicants are sought [job ad in PDF format] to join the statutory panel of ombudsmen
20 January 2010
the ombudsman talks to front-line advice workers today about the types of complaints it sees and how the ombudsman can help consumers who turn to advice agencies for support
19 January 2010
as part of its work on payment protection insurance (PPI), the ombudsman hosts a forum for consumer groups, claims-management companies and financial businesses – to discuss proposals for standardising PPI complaint forms
19 January 2010
David Cresswell from the ombudsman service takes part in BBC Northern Ireland's focus on debt – explaining the role of the ombudsman in resolving financial hardship disputes
18 January 2010
14 January 2010
our latest regional training-day for front-line advice workers takes place at University of East London today – as part of our outreach work with trusted advisers in the community
12 January 2010
consultation opens on ombudsman's corporate plan and budget for 2010/11
11 January 2010
7 January 2010
see recent case studies showing the ombudsman approach to insurance disputes involving cars stolen while left "unattended"
4 January 2010
based on recent responses to our online survey:
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