contact us
consumer helpline
open 8am to 6pm, Monday to Friday
- 0845 080 1800
Calls cost up to 4p a minute for BT customers – and may be free on some BT plans. But you will probably have to pay more if you use another phone company or call from a mobile phone. - 0300 123 9 123 or 020 7964 0500
These numbers may be cheaper if you use a mobile phone or a phone company other than BT – and will be "free" if you pay a monthly charge for calls to numbers starting 01 or 02.
we'll be happy to phone you back, if you're worried about the cost of calling us
email address
- complaint.info@financial-ombudsman.org.uk
We can usually deal with phone queries on the spot – so phoning might be quicker than emailing us. We acknowledge all emails automatically – so if you don't receive a reply, please check your "junk-mail" folder.