contact us

consumer helpline

open 9am to 5pm, Monday to Friday

• 0845 080 1800
  (calls should cost no more than 5p a minute for BT customers - other networks may vary)
• 020 7964 0500
  (this number may be cheaper for calls from some mobile phones and other networks)
• complaint.info@financial-ombudsman.org.uk

we'll be happy to phone you back, if you're worried about the cost of calling us

postal address

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

switchboard and fax

open 9am to 5pm, Monday to Friday

• 020 7964 1000 (switchboard)
• +44 (0)20 7964 1000 (for calls from outside the UK)
• 020 7964 1001 (main fax)