our ombudsmen and senior staff
senior management team
heads of casework
managing our teams of adjudicators and ombudsmen
- Tracy Campbell
- Simon Coe
- Paul Fleming
- Nathan Horner
- Graham Stride-Noble
- Garry Wilkinson
customer contact division
handling front-line consumer enquiries
- Paul Kendall, head of customer contact division
communications
- Emma Parker, head of media and research
- Caroline Wells, head of outreach and external liaison
- Sally Young, head of publishing, online and design
finance and performance
- Iain Algie, head of business improvement
- Danny Doubtfire, head of IT (interim)
- Mike Harris, head of planning and analysis
- Chris Smith, financial controller
human resources (HR)
- Steve Ramsay, head of HR operations
policy and legal
- Yvette Bannister, deputy general counsel
- Paul Bentall, general counsel
- Adrian Dally, head of policy