our senior management team
senior operational team
- Iain Algie, head of operational design
- Tracy Campbell, head of operations support
- Mark Gee, chief technology officer
- Paul Kendall, head of our customer contact division
- Gemma Richardson, head of customer experience and quality
- Graham Stride-Noble, head of decisions operations
- Garry Wilkinson, head of casework operations, and his senior team:
Tim Archer | Simon Coe
| Paul Fleming | Nathan Horner | Patrick Hurley | Peter Parry | Steve Thomas
communications team
- Emma Parker, head of media and research
- Caroline Wells, head of outreach and external liaison
- Sally Young, head of publishing, online and design
finance & performance team
- Helen Booth, head of procurement
- Mike Harris, head of planning and analysis
- Chris Smith, financial controller
- Chris Stanley, head of management accounts
policy and legal team
- Yvette Bannister, head of public law and legal
- Annette Lovell, head of policy and public affairs
- Jacqueline Rees, head of knowledge and information management
