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our senior team

senior management team

  • Tim Archer (director of new services)
    Nathan Horner (lead ombudsman & director of PPI casework)
    Pat Hurley (lead ombudsman & director of banking, credit and mortgages casework)
    Charlie Sweeney (lead ombudsman & director of PPI casework)
    Paul Whiteing (lead ombudsman & director of insurance and investment casework)
    with their senior management team:
    Mark Anderson | Peter Bolton | Ben Brewer | Louise Brewer | Sian Brightey | Ben Castell | Daniela Cirignano | Barbara Claypole | Simon Coe | Jackie Collins | Sarah Conway | Heather Cunliffe | Michael Dalston | Stephen Dickie | Gerry Doherty | Ilana Eisner | Emma English | Desmond Gaffney | Ashley Hart | Colin Hemmaway | Andy Howell | Jacquie Hutchins | Alison James | Lex Jones | Clare Jose | Nader Kamel | Rachel Lam | Linda McInerney | David McQueen | Karen Noble | Peter Parry | Neil Perry | Paul Phillips | Nimi Radia | Mike Robinson | Sandra Robson-Clark | Ian Smith | Dionne Spence | Martyn Tomkins
  • Theresa Browne, head of major projects
  • Tracy Campbell, head of property
  • Paul Fleming, head of operational performance
  • Mark Gee, chief technology officer
  • Paul Kendall, head of our consumer helpline
  • Graham Stride-Noble, head of operational planning
  • Caroline Wells, head of customer experience and insight

chief ombudsman's office

  • Alison Hoyland, head of the chief ombudsman's office and board secretary

our stakeholder team

  • David Bainbridge, head of outreach
  • Lee Betts, head of executive correspondence and info rights
  • Phillipa Cook, head of planning (stakeholder team)
  • Debbie Enever, head of public policy
  • Mike Harris, head of policy insight
  • Martyn James, head of media
  • Sally Young, head of publishing, online and design

finance and performance team

  • Marcus Brissenden, financial controller
  • Andrew Mercer, head of business information
  • Paul Mills, head of risk and governance
  • Caroline Wood, chief of staff

HR and organisational development

  • Nicola Elakel, head of learning and development
  • Kelly Thompson, head of HR operations

legal and knowledge management

  • Yvette Bannister, general counsel
  • Tessa Clark, assistant director (knowledge management)
  • Clare Wilson, head of legal practice