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Being diverse and inclusive runs through everything we do and ensures we're able to provide a fair, impartial and trusted service.

Ensuring that our people reflect the diversity of our customers enables us to deliver the best possible service and understand and connect with the wide range of people who use the ombudsman. Our approach to recruitment, development, reward, management and training supports our commitment to equality, diversity and inclusion.

Working for us, you'll have an inclusive working environment where difference is embraced and you'll feel valued and respected.

You'll have the opportunity to work with our active and long-established employee networks:

  • carers' group
  • Christian fellowship
  • enable network
  • ethnic minority network
  • islamic network
  • jewish group
  • mental wellbeing network
  • OutRight: the LGBT network
  • women's network

There are also a number of external partners that support us in building a positive and unique culture as well as helping us ensure that our practices, policies and approaches are relevant for our people - and our customers. These include:

  • Stonewall
  • National Centre for Diversity
  • Essential Services Access Network (ESAN)
  • Business in the Community
  • Employers Forum for Carers
  • Business Disability Forum
  • Gender Identity Research and Education Society (GIRES)
  • East London Business Alliance (ELBA)
  • the National Patrons Network

Two ticks scheme

As a member of the two ticks scheme we have made five commitments around employing, retaining, training and developing disabled people.

Want to know more?

You can read more about our commitments to equality, diversity and inclusion and also find our action plan, which underpins these.

our current opportunities

our current opportunities

Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

View our current opportunities

our benefits

our benefits

You'll be working in a values based organisation, where you can be yourself, have varied and interesting work - and be surrounded by talented people who are passionate about the difference they make. We'll reward your hard work and commitment by giving you a range of great benefits.

what matters to us

what matters to us

What matters to us most at the ombudsman is fairness. Fairness isn't only about making sure our answers and decisions are technically right. It's also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

Find out more