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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

  • investigator

    starting salary £27,000 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – permanent – London docklands

    These roles are available on a full time and part time basis – the initial training period in our academy is six months and we’d ask that you can commit to full time hours for the first four weeks

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    Help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    The closing date for applications is 29 April 2018.

    download job profile apply now

    facilities administrator

    salary £22,500 (FTE) – part time (3 days per week – Wednesday to Friday) – permanent – London docklands

    Can you provide the essential support our facilities team need to keep their department running smoothly?

    As a facilities administrator you’ll provide effective support to everyone across our buildings – everything from general administration, issuing security access passes, ordering stationery to assisting with maintenance issues.

    You’ll need to be able to juggle a number of tasks at once and be good at prioritising to meet your deadlines to deliver a first-class service. You’ll be responsible for ensuring our buildings are clean and tidy, giving our internal customers a great working environment to enable them to deliver an excellent service to customers who need our help.

    Being a strong team player, you’ll be confident in Excel, Word and Outlook and be able to communicate effectively both verbally and in writing. Being someone who’s focused on customer service – when you say “I’ll deliver that report to you by Monday”, you do actually deliver it by Monday. It’s an essential to have administration and customer facing experience, with great prioritising and planning skills as there is plenty of variety in this role.

    If this is a challenge you’d be keen to tackle and you’d like to find out more – take a look at the job profile.

    To apply, tell us why you're the right person for this role (in no more than 300 words, please). We'd also like to see your most up to date CV.

    The closing date for applications is 29 April 2018.

    download job profile apply now

    policy and communications coordinator

    salary starting from £23,239 – 12 month fixed term contract – London docklands

    The Financial Ombudsman Service, set up by Parliament, resolves individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters – from payday loans to pensions, from pet insurance to PPI – and give an unbiased answer about what’s happened. If we decide someone's been treated unfairly, we have legal powers to put things right.

    We are looking for a policy and communications coordinator, whose main focus will be coordinating the enquiries we receive from our stakeholders – including the often sensitive correspondence addressed to our chief executive and chief ombudsman. You’ll need to be able to juggle a number of tasks at once and be good at prioritising to meet your deadlines – managing your time effectively and making sure you deliver what you say you will. You’ll be flexible in your approach and willing to muck in to get things done – while having the confidence to ask when things aren’t clear. You’ll also be confident dealing with colleagues at all levels across the ombudsman and be able to focus on delivering a great end result to your customers, both internally and externally.

    As well as coordinating the enquiries from our stakeholders, you’ll have the chance to work flexibly across our stakeholder team ensuring we build relationships with the people and organisations that have an interest in what we do.

    If we’ve sparked your interest and you’d like to find out more, then take a look at the job profile.

    If you think you’ve got the skills and experience we’re looking for and would like to apply, please send us 300 words telling us why you’re the right person for this role and a copy of your CV by 23:55 on Tuesday 1 May.

    The closing date for applications is 1 May 2018.

    download job profile apply now
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