The Financial Ombudsman Service was set up by law as an independent public body. Our job is to help settle individual disputes between consumers and businesses providing financial services – fairly, reasonably, quickly and informally.
… settling disputes, without taking sides
… sharing what we see, to help prevent future problems
We believe we can best do what we’re here for by knowing what matters to us – and standing by our values in all areas of our work. What matters to us is that:
We want to provide our customers – businesses and consumers alike – with an excellent service. And we're constantly developing and improving what we do and how we do it. To help us in this, we are committed to: