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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

insurance premiums: are you paying the price?

31 January 2017

Today we've published our latest issue of ombudsman news - focussing on complaints about the price of insurance policies. We explore when the price of a policy becomes a matter of fairness.

read the issue in full